Privacy Policy

The Gladstone Area Promotion and Development Limited trading as Gladstone Area Promotion and Development Limited (GAPDL) Communities for Children is committed to protecting user privacy. We understand and appreciate that visitors and users of this website are concerned about their privacy and the confidentiality and security of any information that may be provided.

GAPDL Communities for Children is subject to the Information Privacy Act 2009 which requires that we comply with the Information Privacy Principles (IPPs) set out in the Act. The IPPs set out how Queensland Government agencies should collect, store, use and disclose personal information and how individuals can access and apply to amend documents containing their personal information.

When you visit a GAPDL Communities for Children website, our server makes a record of your visit and logs certain information for statistical purposes only. No attempt is or will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a power to inspect activity logs. When this policy mentions “GAPDL Communities for Children,” “we,” “us,” or “our,” it refers to GAPDL Communities for Children.

Personal information

The types of personal information that we collect will depend on the nature of your dealings with us. For example, we may collect personal information directly from you when you

• Subscribe to a newsletter or register to receive brochures;
• Enter a promotion conducted by GAPDL Communities for Children;
• Have business dealings with us.
In each case, we only collect the personal information that we need to carry out our specific functions.

Any personal information collected by GAPDL Communities for Children will only be made available to GAPDL Communities for Children personnel or approved contracted parties whose duties require them to use this information. Any personal information collected through this website will also be disclosed if required by law.

There are three general categories of information that we collect.

1. Information You Give Us

We collect information you share with us when you use the GAPDL Communities for Children website in order to ensure the adequate performance of contracts between you and GAPDL Communities for Children, or between you and a Supplier.

i) Account Information: when you sign up for a GAPDL Communities for Children account, we require certain information such as your name and email address.

ii) Profile Information: to use certain features within the GAPDL Communities for Children website, we may need to ask you to complete a profile, which may include your address and phone number.

iii) Payment Information: when you use the Payment Services (such as when becoming a member or making a donation via us), we require certain financial information (like your bank account or credit card information) to process payments and comply with applicable law.

iv) Communications with GAPDL Communities for Children: when you communicate with GAPDL Communities for Children, we collect information about your communication and any information you choose to provide.

v) Other Information: you may otherwise choose to provide us information when you fill in a form, speak to, or otherwise communicate with a GAPDL Communities for Children representative, conduct a search, update or add information to your GAPDL Communities for Children account, respond to surveys, participate in promotions, or use other features of the GAPDL Communities for Children website.

2. Information We Automatically Collect from Your Use of the GAPDL Communities for Children Website

When you use the GAPDL Communities for Children website, we collect information about the services you use and how you use them, even if you don’t sign up for a GAPDL Communities for Children account. We process this information for the activities and legal bases described in Section 2 below.

i) Usage Information: we collect information about your interactions with the GAPDL Communities for Children website, such as the pages or other content you view, your searches, and other actions on the GAPDL Communities for Children website.

ii) Location Information: when you use certain features of the GAPDL Communities for Children website, we may collect different types of information about your general location (e.g. city, country).

iii) Log Data: we automatically collect log information when you use the website, even if you have not created a GAPDL Communities for Children account or logged in. That information includes, among other things: details about how you’ve used the GAPDL Communities for Children website (including if you clicked on links to third party applications), access times, hardware and software information, device information, device event information (e.g. browser type, crashes), unique identifiers, and the page you’ve viewed or engaged with before or after using the GAPDL Communities for Children website.

iv) Transaction Information: we collect information related to your transactions on the GAPDL Communities for Children website or transactions made through the GAPDL Communities for Children website, including the date and time, amounts charged, and other related transaction details.

v) Cookies and Similar Technologies: we use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the GAPDL Communities for Children website, or engage others to track your behaviour on our behalf. You may disable the usage of cookies through your browser settings. For more information on our use of these technologies, see our Cookie Policy.

3. Information We Collect from Third Parties

We may collect information that others provide about you when they use the GAPDL Communities for Children website, or obtain information from other sources and combine that with information we collect through the GAPDL Communities for Children website. GAPDL Communities for Children does not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to GAPDL Communities for Children should be directed to such third parties.

i) Third Party Services: if you link, connect, or login to your GAPDL Communities for Children account with a third-party service (e.g., Facebook, Twitter, Google), we may collect information from the third-party service, such as your registration and profile information. This information varies and is controlled by that service or as authorised by you via your privacy settings at that service.

ii) Other Sources: to the extent permitted by applicable law, we may receive additional information about you, such as demographic data. We may receive information about you and your activities on and off the GAPDL Communities for Children website, including about your interactions from our partner ad networks. For example, if you register for a program, the organisation holding the program may send information to us that you submitted to them. We may receive information about you and your activities on and off the GAPDL Communities for Children website through partnerships, or about your experiences and interactions from our partner ad networks.

How We Use The Information We Collect

We use, store, and process information about you to provide, understand, improve, and develop the GAPDL Communities for Children website, and to create and maintain a trusted and safer environment.

1. Provide, Improve, and Develop the GAPDL Communities for Children website

i) Enable you to access and use the GAPDL Communities for Children website.

ii) Contact you about your membership, donation, program participation etc.

iii) Enable you to communicate with Members.

iv) Operate, provide, improve and optimise the GAPDL Communities for Children website and experience, such as by performing analytics and conducting research.

v) Personalise or otherwise customise your experience by, among other things making related suggestions, ranking search results or showing ads based on your search history, and any preferences you provide to us.

vi) Enable you to access and use the Payment Services, including collecting payment on behalf of a supplier. vii) Provide customer service.
viii) Send you service or support messages, such as updates, security alerts, and account notifications.

ix) If you provide us with your contacts’ information, we may use and store this information: a) to facilitate your referral invitations, b) for fraud detection and prevention, and c) for any other purpose you authorise at the time of collection.

We process this information given our legitimate interest in improving the GAPDL Communities for Children website and our users’ experience with it, and to ensure the adequate performance of our contract with you.

2. Create and Maintain a Trusted and Safer Environment

i) Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity. ii) Conduct investigations and risk assessments.

iii) Verify or authenticate information or identification provided by you.

iv) Conduct checks against databases and other information sources.

v) Comply with our legal obligations.

vi) Resolve any disputes with any of our users and enforce our agreements with third parties.

vii) Enforce our Terms of Service, Member agreements, and policies.

We process this information given our legitimate interest in protecting the GAPDL Communities for Children website, to verify and ensure the adequate performance of our contract with you, and to comply with applicable laws.

3. Provide, Personalise, Measure, and Improve our Advertising and Marketing

i) Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your communication preferences (including information about GAPDL Communities for Children or partner campaigns and services).

ii) Personalise, measure, and improve advertising.

iii) Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by GAPDL Communities for Children or its third-party business partners.

iv) Carry out profiling on your characteristics and preferences (based on the information you provide to us, your interactions with our services, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.

We process this information given our legitimate interest in protecting the GAPDL Communities for Children website, to measure the adequate performance of our contract with you, and to comply with applicable laws.

Sharing & Disclosure

With Your Consent or Where Authorised by Law

i) We may share your information at your direction or as described by us to you at the time of sharing, such as if you have requested us to connect you with a third-party organisation or to purchase services from a third-party vendor on your behalf. In these situations, you are authorising GAPDL Communities for Children to disclose to these third-party organisations the information required to contact you or book them and receive the relevant services from them. This could include special preferences or requests, and any additional personal information. These third-party organisations are not controlled by GAPDL Communities for Children and personal information shared with them is subject to their privacy policies and practices.

Service Providers

We use a variety of third party service providers to help us provide services related to the GAPDL Communities for Children website and ensure we can adequately provide you with our services. For example, service providers may help us: a) verify or authenticate your identification, b) check information against public databases, c) assist us with background checks, fraud prevention, and risk assessment, or d) provide customer service, advertising, or payments services. These providers have limited access to your information to perform these tasks on our behalf, and are contractually obligated to use it consistent with this policy.

Additional Services by Community Partners & Third Parties

Community Partners and third parties may use third party services available through the GAPDL Communities for Children website to assist with managing or providing additional services, such as educational programs, insurance or activities providers. Suppliers may use features on the GAPDL Communities for Children website to share information about the Customer with that third party service provider.

Safety and Compliance with Law

GAPDL Communities for Children may disclose your information to courts, law enforcement or governmental authorities, or authorised third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary:

i) to comply with legal process and to respond to claims asserted against GAPDLCommunities for Children,

ii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability,

iii) to enforce and administer our Website Terms of Use or other agreements with Members,

iv) for fraud investigation and prevention, risk assessment, customer support, product development and debugging purposes, or

(v) to protect the rights, property or personal safety of GAPDL, its employees, its Members, or members of the public.

We will attempt to notify Members about these requests unless:

i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or

ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon GAPDL Communities for Children’s property, its Members and the GAPDL Communities for Children website (collectively, “Risk Scenarios”).

In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact if we determine in good faith that we are no longer legally prohibited from doing so and that no Risk Scenarios apply.

Aggregated Data

We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other de-identified information for industry and market analysis, regulatory compliance, demographic profiling, marketing and advertising, and other business purposes.

Other Important Information

Analysing your Communications

We may review, scan, or analyse your communications on the GAPDL Communities for Children website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyse messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyse messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyse your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications. These activities are carried out based on GAPDL Communities for Children’s legitimate interest in ensuring compliance with applicable laws, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.

Linking Third Party Accounts

You may link your GAPDL Communities for Children account with your account at a third party social networking service. When you create this link:

i) the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes; and

ii) the publication and display of information that you provide to GAPDL Communities for Children through this linkage is subject to any of your settings and authorisations on the GAPDL Communities for Children website and the third party site.

We only collect your information from linked third party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.

Google Maps/Earth

Parts of the GAPDL Communities for Children website use Google Maps/Earth services, including the Google Maps API(s). Use of Google Maps/ Earth is subject to Google Maps/Earth Additional Terms of Use and the Google Privacy Policy. Third Party Partners & Integration

The GAPDL Communities for Children website may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services (“Third Party Partners”). GAPDL Communities for Children doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.

Your Choices

Managing Your Information

You may access, update, and correct most of your basic personal information by logging into your GAPDL Communities for Children account
and reviewing your settings and profile. Where permitted by applicable law, you may request written copies of your personal information held by us. In some cases and where permitted by law, we may charge a fee which will be disclosed to you before we comply with your request. You are responsible for keeping your personal information up-to- date.

Data Retention & Account Cancellation

We generally retain your information for as long as is needed to provide the GAPDL Communities for Children website to you, or for as long as your account is active. If you no longer want us to use your information to provide the GAPDL Communities for Children website to you, you may cancel your account or request us to erase your personal information. To cancel your GAPDL Communities for Children account, contact us. If you cancel your account or request erasure of your personal information, note that:

i) Information you have shared with others (such as Listing reviews) may continue to be publicly visible on the GAPDL Communities for Children website in association with your first name, even after your GAPDL Communities for Children account is cancelled.

ii) Some copies of your information (e.g. log records) may remain in our database, but are disassociated from personal identifiers.

iii) Because we maintain the GAPDL Communities for Children website to protect from accidental or malicious loss and destruction, residual copies of your information may not be removed from our backup systems for a limited period of time.

iv) GAPDL Communities for Children may retain certain information to the extent necessary to comply with its legal obligations.

v) GAPDL Communities for Children may retain certain information as necessary for its legitimate business interests, such as fraud detection and prevention, enhancing user safety, and defending itself against legal claims. For example, if GAPDL Communities for Children removes a user account for fraud or user safety reasons, GAPDL Communities for Children may retain certain information from that account to prevent that user from opening a new GAPDL Communities for Children account in the future.

Withdrawing Consent

In some jurisdictions, applicable law may entitle you to withdraw consent you previously gave to GAPDL Communities for Children to process your information and to end your use of the GAPDL Communities for Children website by cancelling your account as described in this section. Additionally, you may have the right to limit the ways in which we use your personal information. For information about, and to opt-out of, online behavioural advertising, please see our Cookie Policy.

Data Portability

In some jurisdictions, applicable law may entitle you to request a copy of your personal information that you have provided to us and/or to request us to move such personal information to another service provider. In such cases, and in line with our legal obligations, we will provide you or the service provider with information in a structured and commonly used format.

Restricting Processing

In certain extraordinary circumstances (e.g. where you think that GAPDL Communities for Children is not holding accurate data about you) and in line with applicable law, you may request GAPDL Communities for Children to temporarily restrict our use of your personal information for a limited period of time until the extraordinary circumstance that justified the restriction ends.

Objecting to Processing (including Automated Decision-Making)

In some jurisdictions, applicable law may entitle you to require GAPDL Communities for Children not to process your personal information for certain specific purposes, such as profiling or marketing purposes.

Exercising Rights and Lodging Complaints

If you would like to learn more about, or exercise any of, the rights described in this Privacy Policy contact us at c4cadmin@ gapdl.com.au. We may ask you to verify your identity before taking further action on your request. You have the right
to lodge complaints about the data processing activities carried out by GAPDL Communities for Children before competent data protection authorities.

Security

GAPDL Communities for Children utilizes a combination of industry-standard security technologies, procedures and organizational measures to help protect your personal information from unauthorized access, use or disclosure.

When you make a payment through our websites your personal and financial details are protected at all stages of the transaction by powerful encryption technology. Your credit card details are NOT stored on our servers at any stage of the transaction. Once the credit card details have been sent to our financial institution they are no longer known to our system. This ensures that your credit card details are seen only by yourself and the bank performing the transactions.

GAPDL Communities for Children’s website contain links to other sites that are external. GAPDL Communities for Children takes care in linking websites but has no direct control over the content of the linked websites, or to the changes that may occur to the content on those sites. It is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites.

Cookie Policy

GAPDL Communities for Children tracks the patterns of its visitors across the gladstoneregion.info website using cookies. By using or accessing the GAPDL Communities for Children website (gladstonec4c.org.au), you are consenting to the GAPDL Communities for Children use of Cookies as outlined below.

What is a cookie?

Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for record keeping. The purpose of the cookie is to help the website keep track of your visits and activity.

Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable cookies or to warn you when cookies are being used.

How GAPDL Communities for Children uses cookies

Like many websites, GAPDL Communities for Children makes use of cookies for a variety of purposes to improve our visitor’s online experience, for analytics and for marketing purposes.

We use cookies from third-party partners such as Google and Facebook for marketing and retargeting. These cookies allow us to display promotional material targeted towards you, on other websites you visit.

Emails

This is a website of GAPDL Communities for Children. E-mail correspondence sent to this site is subject to the Right to Information Act 2009 and will be treated as a public record and retained as required by the Public Records Act 2002 and other relevant Acts and regulations.

Your name and address details will not be added to a mailing list without your consent, nor will we disclose these details to third parties without your consent unless required by law. Email messages may be monitored by our website support staff for system trouble shooting and maintenance purposes.

Changes to this Privacy Policy

GAPDL Communities for Children reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the GAPDL Communities for Children website and update the “Last Updated” date at the bottom of this Privacy Policy. We will also provide you with notice of the modification by email at least thirty (30) days before the date they become effective. If you disagree with the revised Privacy Policy, you may cancel your Account. If you do not cancel your GAPDL Communities for Children account before the date the revised Privacy Policy becomes effective, your continued access or use of the GAPDL Communities for Children website will constitute acceptance of the revised Privacy Policy.

Contact

If you have any queries about our privacy and security practices please send an email to [email protected] If you wish to access or alter any personal information we may have collected about you, you may request such access by contacting our Privacy Officer at [email protected].

Last Updated: 02 December 2022